SUPERVISORY DEVELOPMENT PROGRAMME (SDP)

Duration: 5 Days

Synopsis

The essentials of management

Differentiate between management and technical responsibilities

Prepare action plans for work projects,
including suitable controls

Apply a systematic decision-making
technique

Organize work groups and delegate duties
and responsibilities

Performance standards and
appropriate controls

Monitoring work performance and take
corrective action where necessary

Work assertively

Lead staff and promote teamwork

Improve employee work motivation

MANAGEMENT DEVELOPMENT PART 1 (MDP1)

Duration: 5 Days

Synopsis

Mapping the business strategy

Managing the business thorough
people

The leadership challenge

Building a high performance team

Financial management Managing
change in organizations

Recruitment and selection

CUSTOMER CARE AND PUBLIC RELATIONS (CCPR)

Duration: 2 Days

Synopsis

A clear appreciation of Beta Bricks’ company vision 

Customer Care Concepts

Principles of Customer Care

Effective Communication

Effective Time Management

Assertiveness

Constructive and Active Listening

Strategic Problem Solving

Handling complaints and difficult situations

Grooming and Deportment